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AFTER YOU'VE PURCHASED

When Will My Order Be Processed?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.

We processes orders between Monday and Friday. Orders will be processed within 2-5 business days of ordering and shipped the next 2 days after the processing day. Please note that we don't ship on weekends. 

All orders are handled and shipped out directly from our suppliers. Please allow extra time for your order to be processed during holidays and sale seasons. 

Please contact us if you do not receive tracking confirmation after 7 business days from the day you completed your payment.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact us to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

SHIPPING ORDER & TRACKING

Shipping costs are dependent upon the weight of the package and delivery location.

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again. 
To track the order, you can visit Aftership 

*Please note that these are estimated delivery times only, therefore Spotmestuff is not guaranteeing delivery dates.

DELIVERY

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. 

CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled

FREE SHIPPING 

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweigh products. Your order will be shipped using economy shipping.

TAXES & DUTIES

Customers are responsible for customs duties and taxes for all International orders.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Spotmestuff.

We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

FOREIGN TRANSACTION FEES

If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.

INTERNATIONAL SHIPPING RESTRICTION

Currently we do not ship to the following countries:

  • Faroe Islands

  • Cayman Islands

  • US Virgin Islands

  • Northern Mariana Islands

  • British Virgin Islands

  • Turks and Caicos Islands

  • Solomon Islands

  • Falkland Islands

  • Marshall Islands

  • Reunion

  • Bouvet Islands

  • Christmas Islands

  • Cocos (Keeling) Islands

  • Cook Islands

  • Heard Island and McDonald Islands

  • Norfolk Island

  • Sint Maarten

  • South Georgia and the South Sandwich Islands

  • United Arab Emirates

  • Israel

  • Iraq

  • Canary Islands

  • Saudi Arabia

  • South Africa

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SPOT ME STUFF CUSTOMERS FULL PROTECTION:

‼️ For US Customers: If your item is not delivered in 24 days, you can ask to be fully refunded or ask for a new article. (As you want)

‼️ For Other countries: If your item is not delivered in 30 days, you can ask to be fully refunded or ask for a new article. (As you want)

THERE IS NO CUSTOMER PROTECTION IN CASE OF ADDRESS ERROR.

AN ERROR IN ADDRESS MUST BE REPORTED BEFORE SHIPPING (THERE IS NO REFUND AND NO RESHIP)